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  • Exchange, returns and refunds


    Return Policy

    At J.Harvest & Frost we want you to be completely satisfied with your goods. Therefore, you always have an open purchase and withdrawal rights for 14 days. The only condition is that the product will be returned in original condition without being used. Always attach original packaging and supplied accessories.

    WE ACCEPT RETURNS IF:

    • The product has not been washed or used in any way, and has been sent back in undamaged original packaging.

    • All labels remain.

    • When buying underwear, the seal (plastic bag around the product) may not be broken if the return is to be accepted.

    • If we have not specified anything else, try our products to see if they fit. However, you may not use them.

    • The product is complete (for example, both parts of a pair must be returned).

    • You have saved the receipt on the shipment - in case the return will disappear during shipping.

    • To enable a possible return, you need to prove your purchase and J.Harvest & Frost recommends that you save your order confirmation and payment reference as a receipt for your purchase.

    HOW TO RETURN A PRODUCT:

    • Fill in the return and replacement note with information about what you want to return.

    • Enter the return and replacement note with your return.

    • Return the product to its original packaging.

    • Important that outer packaging is used.

    • Use the attached return label and attach it to the package to the top of the original shipping slip.

    • Contact UPS by phone to conveniently arrange a pick-up from your home/office or simply drop the parcel off at the closest UPS location. You find all information how to contact UPS at UPS.com.

    • Save the receipt of the shipment.

    • Once we have received, registered and approved your returned goods, we will refund the money to you.

    • The money is paid back to the card you used at the time of purchase.

    HOW TO CHANGE A PRODUCT:

    Note that you can only change the size / color within the same product at the same price as the one you purchased from the beginning. If you want to switch to a completely different product, you must return your original order and place a new order on the website, as we can not charge you for more / less than the original amount.

    If you want to switch to a different color combination, the color you want to switch to cost as much as the one you bought from the beginning.

    In case the size / color you wish to change is sold out, a return will be made and we will refund you money.

    • Use the attached return and replacement parts. Fill in the item (s) you want to return and what you want to switch to.

    • A change must be made within 14 days of receipt of your item.

    • Insert the return and replacement note with the item you want to replace.

    • Important that outer packaging is used.

    • Use the attached return label and attach the package to the top of the original shipping slip.

    • Leave the package with your nearest mail agent.

    • Save the receipt of the shipment.

    • Once we have received, registered and approved your returned items, we will change the product and send your desired size to you. The cost of shipping (59 SEK) is on us.

     

     

    IN CASE OF COMPLAINT:

    If a product you have purchased is defective, J.Harvest & Frost applies to consumer legislation. Only original errors are covered by the right of complaint. For example, the right to claim does not include errors caused by normal wear and tear. If you are not satisfied with your goods due to obvious material or fabrication errors, including damage that has occurred during transport, please inform us immediately by contacting our Customer Service. J.Harvest & Frost reserves the right to rectify the error in the first instance, second hand delivery of the goods and final repayment.

    In case of complaint, contact our Customer Service at:

    PHONE:            +46 (0) 8 587 606 50

    Email:                             order@texet.se

    J.Harvest & Frost therefore recommends that you save your order confirmation and payment reference as a receipt for your purchase.

    After approval of our Customer Service, please use the attached return slip and choose the reason code for the complaint. Once we have received the goods and finally approved the complaint, a decision is taken on the action. In case of a refund, the money will be refunded on the card used at the original purchase.

    We will of course be responsible for shipping on a complaint, provided that the attached return label is used.


    Transport Damage

    If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.


    Unclaimed Packages

    For packages that are not cashed at your post office within 14 days, J.Harvest & Frost reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.

    All enquiries: hello@jhandf.com or order@texet.se

    Adress
    J.Harvest & Frost co Texet AB

    Jupitervägen 2
    194 43 Upplands Väsby
    Jupitervägen 2
    194 43 Upplands Väsby

    T: +46 (0)8 587 606 00
    F: +46 (0)8 587 606 80
    order@texet.se
    info@texet.se


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